When to clear site data
Clearing site data can help when a login page keeps redirecting, shows a blank screen, loads an old session, or fails after a browser update. It is a basic browser fix, not an account reset.
Safe cleanup process
Use a careful process so you do not accidentally remove passwords you still need. Site data and saved passwords are not the same setting in many browsers.
Close all extra banking tabs.
Open browser settings and clear cookies/cache for the affected site or recent time range.
Do not delete saved passwords unless you know the current password.
Restart the browser and open the site from a trusted bookmark or official navigation path.
If the problem continues, test another updated browser.
After clearing cookies
You may be asked to verify the device again. That can be normal because the browser no longer has the previous trusted-session data.
FAQ
Will clearing cookies delete my bank account?
No. It removes local browser data, not your account. Be careful with saved passwords.
Why does MFA appear after clearing cookies?
The site may no longer recognize the browser as a trusted device.